Terms and conditions
All Passengers using Ucruise Sydney services do so under the following terms & conditions.
Operator: Means Ucruise Pty Ltd ABN: 41 163 035 934, trading as Ucruise Sydney. Operator and/or Partner can also refer to other boat owners with their vessels showcased for hire on the Ucruise Sydney online portfolio. The majority of vessels showcased on the Ucruise Sydney online portfolio are not owned by Ucruise; in this circumstance Ucruise acts as a 3rd party to help connect people who want to hire a boat (read:customers), with people who offer their commercial boat for hire (read:partners). Ucruise is not responsible for any services supplied by Partners.
All terms and conditions are subject to change without notice.
1. Payment Methods
Payments can be made by: Cash, Cheque, Visa, Mastercard or Bank Transfer.
A 50% deposit is payable to confirm the booking, full payment must be made fourteen (14) days prior to departure.
3. Cancellation / Rescheduling Policy
If the customer wants to cancel a cruise:
Outside of 14 days to the cruise date; the deposit paid (50% of the cruise value) will be forfeited.
Within 14 days (and including) to the cruise date: 100% will be forfeited (which will be when the full amount for the cruise has been paid).
If the customer wants to reschedule a cruise:
After full or part payment has been made: This may incur up to 100% of the monies paid being forfeited with the new date requiring full payment and treated as a new transaction. This will be determined on a case by case basis by Ucruise.
If a reschedule has been allowed where you have forfeited less than 100% of monies paid, you will have only that one opportunity to reschedule (unless Ucruise have had to cancel due to dangerous weather) and this cannot be outside of 60 days from your original booking date (some boat partners' conditions may vary). Any cancellation or postponement of your rescheduled charter by you will result in forfeiture of your full charter fee. 30 days prior noticed is required for rescheduling for Special Days or Public Holidays and this still may mean 100% of the fees paid may be forfeited. This will be determined on a case by case basis by Ucruise. No refunds will be granted for cancellations on New Year's Eve charters and reschedules to future seasons are not accepted.
4. Weather Cancellations
Cancellations made by the Operator due to inclement weather will normally result in a rescheduling. There may be some restrictions on what days and time rescheduling can be made to, if in doubt the customer should get clarity on these specifics before making their booking. Due to weather cancellations being an act of nature and not something Ucruise has control over, any cruises that need to be rescheduled to due inclement weather will still incur wharf and staff charges.
5. Other Cancellations
Cancellations may be made at the Operators discretion due to mechanical breakdowns, which may result in the vessel being unable to operate. If this occurs the Customer will receive a full refund of the Price they have paid for their cruise by the boat operator directly due to the core service being of cruising on Sydney Harbour being provided by them. Ucruise accepts no liability for associated costs due to cruise cancellations, such as travel costs and catering costs.
6. Changes to Bookings
Changes of bookings by the customer have to be communicated, approved and confirmed by Ucruise Sydney or the cruise and monies paid will be forfeited. Any arrangements made outside of Ucruise Sydney with boat owners directly can also result in the cruise and monies paid to be forfeited.
7. Fail to Board
It is the Passenger's responsibility to ensure that they arrive on time for the departure of the vessel. Failure to do so will mean that the Passenger forfeits the full price to the Operator.
Quotes for special events and specific requirements will be valid for 7 days from the date issued. The Operator reserves the right to re-quote based on any changes to quote requirements. A deposit will be required with cancellation which may vary from the above, please ask.
9. Bonds & Damages
Ucruise will keep customer payment details made for bookings in case of any loss or damages caused by the customer or their party members that occur at any time during their cruise. Customers may be charged to compensate for any loss and/or damage and this needs to be documented by the vessel owner as proof should the matter be escalated further. Bonds may also be taken for some vessels advertised on the Ucruise site and amounts do differ between vessels. Customers will be notified of the specifics at the time of quoting.
10. Safety Requirements for Travel
Disabled Passengers: The Operator recommends that disabled persons seek medical advice before.
Pregnant Persons: Pregnant persons cruising with Ucruise do so at their own risk and the Operator.
Intoxicated Persons: The Operator does not condone excessive drinking and has the right to end a cruise early should passengers be deemed too drunk and a potential threat to safety - judgement is at the operator's discretion.
With regards to BYO guests must accompany any consumption of alcohol with an appropriate quantity of substantial food for the duration of the cruise. Snacks do not constitute towards 'substantial' food.
With regards to boat partners that offer a bar on consumption - Serving of drinks is at the discretion of RSA staff. Serving of drinks may cease should it be deemed by the RSA staff that guests are becoming drunk and disorderly. Should drunk and disorderly behaviour occur the skipper has the right to cease the cruise immediately to ensure safety of the passengers and crew on board and any paid for cruise time will not be refunded.
11. Minimum Age Requirement
There are no minimum age requirements for children to board Ucruise boats. Children are the responsibility of their parents at all times. The Skipper and other crew members are not responsible for their care or safety. Life jackets are available on board for children and adults alike.
12. Times & Duration
Exclusive charter embarkment and disembarkment times are arranged at the time of booking. Passengers are required to be at the pick up location 15 minutes prior to nominated departure.
13. Rules On Board Vessels
For almost all vessels the following rules are enforced; no high heels, no drugs, no smoking, no illegal or dangerous behaviour, no nudity. The operator is obliged to charge Customers for any damage or loss to the vessel and it's equipment should this occur by any member of the Customer's party. Should the interior or exterior of the vessel be fouled outside of just general litter and it deemed to be neglect as decided by the operator then a cleaning fee may be charged to the Customer.
14. Marine Insurance
Ucruise carry full insurance and public liability.
All passengers participate in their harbour cruise at their own risk. Disabled passengers cruising aboard Ucruise do so at their own risk and the Operator accepts no liability for any damage or injury caused. If any passenger becomes intoxicated or unruly during the cruise, they may be dropped at the nearest wharf without prior notice.
Under no circumstances shall the Operator be liable for any loss, claim, injury or any direct, indirect, incidental, special or consequential damage which may arise during a cruise. Incidental, special or consequential damages (including but not limited to lost profits or lost savings) which may arise from use of any information, any listing of any data on the Operator's website can not be claimed from Ucruise Sydney. From time to time information on boats listed on this website may be inaccurate or become dated and display previous season's information and pricing. In this case, full refunds will be given if the boat owner does not give permission for the cruise to proceed with the quotation offered.
The laws of New South Wales apply in relation to these terms and conditions and the Operator's business.
17. Third Party Websites
This website may contain links to other websites maintained by third parties. The Operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.
18. Discounts / Money Off Offers
All discounts and money off offers are only to be used as 1 per cruise unless otherwise stated. Ucruise Sydney can withdraw discounts and money off offers at their discretion without prior notice.
19. Footwear and Attire
Comfortable clothing is recommended. Always bring a warm jacket as temperature can change rapidly when you are on the water. Non-marking soled shoes must be worn and any black soled or hard shoes (including high heeled shoes) are prohibited (they must be taken off when aboard). Customers may be charged for any damages incurred due to ignoring this notice.
20. Charterer Responsilibity
It is the responsibility of the Charterer that their guests comply with the responsible consumption of alcohol.
21. Hirer Responsilibity
The hirer is at all times responsible for the conduct of on board guests, any damage or theft to the vessel or its contents caused or contributed to by the negligent acts or omissions of the hirer and or the hirer's guests will be at the hirer's expense. These expenses may be taken out of a bond, if a bond has been taken or charged to the hirer's debit/credit card directly.
All refunds may take up to a maximum of 30 days to process to allow for investigation of amounts and refund conditions being acceptable and also financial institution processing. The Customer agrees to this maximum 30 day period upon paying any money through the Ucruise platform or by electronic funds transfers to the Ucruise account.
Our Partner Terms & Conditions
23. Deposit Payments
From January 1st, 2019, Ucruise may only forward deposits up to $500 to boat partners. The remaining amount owing minus commission will then get transferred 14 days from the customer's cruise date. This payment structure is set up to help protect Ucruise should boat partners not be able to fulfill cruises for customers that have booked through Ucruise.
COVID-19 Terms Update
24. Deposits, Reschedules, Cancellations, Refunds
Deposits will still be required to hold a booking on any vessel. For Ucruise owned vessels customers are permitted to reschedule any current bookings to a later date free of charge, however, only 1 free reschedule is permitted, the permitted reschedule has to be like-for-like i.e. Sunday evening for Sunday evening, and Ucruise must be notified at least 3 days in advance of the cruise date, otherwise there may be charges incurred. Any reschedule must be within a 12 month period from the original cruise date. Any changes to the booking may be subject to additional fees and/or charges. Any reduction of duration or savings due to pricing changes will be forfeited by the customer. For Ucruise partner boats the reschedule conditions may differ and customers should be clear on these conditions before making payment on any boat partner bookings. If any booking is cancelled by the customer without notifying Ucruise and Ucruise acknowledging and responding to communications from the customer via phone or email, it will result in 100% of the payment being forfeited. Ucruise reserves the right to recover these funds. Ucruise must approve and confirm any cancellation by the customer and each cruise will be treated on a case by case basis during this time and until further notice. In accordance with Australian Consumer Law (ACL) Ucruise is legally allowed to operate and is fully capable of offering all services, and as such refunds will be denied. This information is subject to change.
Updated 26th March 2020 - Due to further restrictions being put in place by the NSW government we are no longer operating cruises during this time. Any customers that have bookings from now up to 31st May 2020 will be able to reschedule their cruises free of charge. No refunds will be issued. This information is subject to change.
211 Pacific Highway, North Sydney, 2060.
+61 (0) 422 222 675
9AM - 5PM (MON - SUN)
If you are cruising on a weekend your best contact is the skipper's (our office will be closed).
This will have been emailed to you under 'Confirming Your Cruise Details'.