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All Passengers using Ucruise Sydney services do so under the following terms & conditions.
Operator: Means Ucruise Pty Ltd ABN: 41 163 035 934, trading as Ucruise Sydney. Operator can also refer to other boat owners with their vessels showcased for hire on the Ucruise Sydney online portfolio.
1. Payment Methods
Payments can be made by: Cash, Cheque, Visa, Mastercard or Bank Transfer.
A 50% deposit is payable to confirm the booking, full payment must be made fourteen (14) days prior to departure.
3. Cancellation / Rescheduling Policy
If the customer wants to cancel or move a cruise more than 14 days prior to the cruise date the deposit paid (50% of the cruise value) will be forfeited. If the customer wants to cancel a cruise less than (and including) 14 days prior to the cruise date which will be when the full amount for the cruise has been paid, 100% will be forfeited. Reschedules less than (and including) 14 days prior to the cruise date may incur up to 100% of the cruise value forfeited and this will be determined on a case by case basis by Ucruise.
4. Weather Cancellations
Cancellations made by the Operator due to inclement weather will entitle the Customer to a full refund.
5. Other Cancellations
Cancellations may be made at the Operators discretion due to mechanical breakdowns, which may result in the vessel being unable to operate. If this occurs the Customer will receive a full refund of the Price.
6. Fail to Board
It is the Passenger's responsibility to ensure that they arrive on time for the departure of the vessel. Failure to do so will mean that the Passenger forfeits the full price to the Operator.
Quotes for special events and specific requirements will be valid for 7 days from the date issued. The Operator reserves the right to re-quote based on any changes to quote requirements. A deposit will be required with cancellation which may vary from the above, please ask.
Ucruise will freeze a $1,000 security bond on your credit card 1-3 working days prior your cruise. Your bond will be released 1-3 working days after your cruise. Any damages and breakages caused by passengers will be charged to this card. These bonds are at the discretion of Ucruise but will normally only ever involved Bucks cruises. Bonds for other vessels advertised on the Ucruise site may be required and do differ between vessels. Customers will be notified of the specifics at the time of quoting.
9. Safety Requirements for Travel
Disabled Passengers: The Operator recommends that disabled persons seek medical advice before.
Pregnant Persons: Pregnant persons cruising with Ucruise do so at their own risk and the Operator.
Intoxicated Persons: The Operator does not condone excessive drinking and has the right to end a cruise early should passengers be deemed too drunk and a potential threat to safety - judgement is at the operator's discretion.
With regards to BYO guests must accompany any consumption of alcohol with an appropriate quantity of substantial food for the duration of the cruise.
With regards to boat partners that offer a bar on consumption - Serving of drinks is at the discretion of RSA staff. Serving of drinks may cease should it be deemed by the RSA staff that guests are becoming drunk and disorderly. Should drunk and disorderly behaviour occur the skipper has the right to cease the cruise immediately to ensure safety of the passengers and crew on board.
10. Minimum Age Requirement
There are no minimum age requirements for children to board Ucruise boats. Children are the responsibility of their parents at all times. The Skipper and other crew members are not responsible for their care or safety. Life jackets are available on board for children and adults alike.
11. Times & Duration
Exclusive charter embarkment and disembarkment times are arranged at the time of booking. Passengers are required to be at the pick up location 15 minutes prior to nominated departure.
12. Rules On Board Vessels
For almost all vessels the following rules are enforced; no high heels, no drugs, no smoking, no illegal or dangerous behaviour, no nudity. The operator is obliged to charge Customers for any damage or loss to the vessel and it's equipment should this occur by any member of the Customer's party. Should the interior or exterior of the vessel be fouled outside of just general litter and it deemed to be neglect as decided by the operator then a cleaning fee may be charged to the Customer.
13. Marine Insurance
Ucruise carry full insurance and public liability.
All passengers participate in this harbour cruise at their own risk. The Operator does not accept any participating and contact us to discuss the specific requirement. Disabled Passengers cruising aboard Ucruise do so at their own risk and the Operator accepts no liability for any damage or injury caused. If any passenger becomes intoxicated or unruly during the Cruise, they will be dropped at the nearest wharf.
Under no circumstances shall the Operator be liable for any loss, claim, injury or any direct, indirect, incidental, special or consequential damage which may arise during a cruise. Incidental, special or consequential damages (including but not limited to lost profits or lost savings) which may arise from use of any information, any listing of any data on the Operator's website can no be claimed from Ucruise Sydney.
The laws of New South Wales apply in relation to these terms and conditions and the Operator's business.
16. Third Party Websites
This website may contain links to other websites maintained by third parties. The Operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.
17. Discounts / Money Off Offers
All discounts and money off offers are only to be used as 1 per cruise unless otherwise stated. Ucruise Sydney can withdraw discounts and money off offers at their discretion without prior notice.